Case Manager, Institute for Career Advancement in Medicine (ICAM)

Health WorkForce New York

300 Cadman Plaza West, Brooklyn, NY 11201

Hybrid work- Full-time

Full job description

Case Manager, Institute for Career Advancement in Medicine (ICAM)

Internal Role Description (NYC Region)

Position Overview

The ICAM Case Manager provides individualized, participant-centered support to help New Yorkers successfully enter, persist in, and complete healthcare education and training programs. This role focuses on identifying and addressing the unique socio-economic obstacles found in the five boroughs, supporting career pathway development, and connecting participants to the resources and relationships needed to achieve long-term success in the NYC healthcare workforce.

The Case Manager serves as a consistent point of contact, working closely with Program Managers and regional partners and community organizations to promote engagement, retention, and completion.

Key Responsibilities

1. Participant Support and Case Management

• Provide ongoing, one-on-one support to participants navigating healthcare education and career pathways.
• Support participants in defining goals and developing Individualized Action Plans that account for NYC-specific cost-of-living and scheduling challenges.
• Build trusting relationships that support consistent engagement, motivation, and persistence through challenges.  
• Monitor participant progress and proactively identify risks to retention or completion.

2. Barrier Identification and Wraparound Support

• Assess non-academic barriers with a focus on NYC-specific systems, including Fair Fares/MTA navigation, NYCHA/Section 8 housing stability, and HRA childcare vouchers.
• Agency Navigation: Coordinate referrals and “warm handoffs” to borough-specific CBOs; assist participants in navigating the Access HRA portal and local SNAP/cash assistance systems.
• Digital Equity Advocacy: Identify and address “Digital Divide” obstacles, helping students access low-cost broadband and the hardware necessary for clinical coursework (e.g. laptops, chromebooks, accessibility aids, etc.)
• Follow established processes for documentation, approvals, and tracking of wraparound supports in alignment with program and fiscal requirements.  

3. Career Pathway Navigation and Workforce Development

• Support participants in understanding healthcare career pathways, training requirements, and employment opportunities.  
• Assist participants through key transition points, including program entry, clinical rotations, and job placement.
• Collaborate with education providers and employer partners to align participant goals with local workforce opportunities.

4. Recruitment and Community-Based Engagement

• Support recruitment through regional networks and community partnerships.
• Assist in outreach and engagement efforts with education providers, workforce partners, and community organizations.
• Participate in information sessions and community events across the five boroughs to build program visibility.
• Provide real-time feedback on recruitment effectiveness and barriers to enrollment.

5. ICAM System Utilization and Resource Alignment

• Utilize the ICAM platform to document participant engagement, services provided, and outcomes.
• Maintain accurate, timely, and detailed case notes and records.
• Contribute to the organization of region-specific non-academic support resources (borough-by-borough resource guides).
• Support alignment between ICAM resources and case management workflows.

6. Mentoring Program Support

• Support mentor recruitment through regional networks.  
• Provide input into mentor matching based on participant needs and career interests.  
• Assist with coordination and ongoing feedback loops between mentors and participants.  
• Contribute to mentoring program refinement and continuous improvement.  

7. Data Reporting and Evaluation

• Complete required data entry, including monthly OSOS submissions, with high attention to detail.
• Support participant-level data collection related to enrollment, services, and outcomes.
• Contribute to qualitative and quantitative data gathering to inform continuous program improvement.
• Participate in evaluation and reporting activities with program partners.

8. Ongoing Coordination and Program Alignment 

• Participate in regular coordination meetings with Program Managers and regional partners.  
• Provide early identification of risks, barriers, and emerging participant needs.  
• Contribute to continuous improvement efforts across program components.  
• Support alignment with program governance, reporting requirements, and regional. implementation goals.  

Qualifications

• Education: Associate’s degree in human services, healthcare, workforce development, or a related field required; Bachelor’s degree preferred.
• Trauma-Informed Approach: Ability to navigate sensitive situations with empathy, professionalism, and discretion; trauma-informed care training strongly preferred.
• Linguistic & Cultural Responsiveness: Ability to engage effectively with New Yorkers from diverse backgrounds; fluency in a high-need NYC language (e.g., Spanish, Mandarin, Bengali, or Haitian Creole) with reading and writing proficiency strongly preferred.
• Case Management Experience: Demonstrated ability to manage a caseload while maintaining high-quality, individualized support.
• Demonstrated experience navigating NYC-specific social service systems (HRA, NYCHA, DOHMH).
• Strong organizational skills and attention to detail, including documentation and reporting.  
• Excellent communication, interpersonal, and relationship-building skills.  
• Comfortable working in a dynamic environment with evolving program needs.

Additional Considerations

• Willingness to periodically travel across the five boroughs as needed to conduct field-based outreach and participant site visits.
• Familiarity with NYC healthcare workforce development or student support programs is preferred.
• Occasional evening or weekend availability may be required for community recruitment events.

Pay: $60,000.00 – $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Application Question(s):

• Cover Letter Required
• Reliable high-speed internet connection for hybrid/remote work

Education:

• Associate (Preferred)

Language:

• Bilingual (Required)

Ability to Commute:

• Brooklyn, NY 11201 (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Brooklyn, NY 11201